[Resolved] Indigo Airlines — exorbitant cancellation charges of ticket 14 days before journey | |||
1. On 26-1-18, following booking was made through make my trip A) 6e 606 /15-2-18 - delhi-chennai B) 6e 487/ 17-2-18 - chennai-delhi 2. Pnr no for above booking was ngfusq & total amount paid was ₹7222. 3. On 2-2-18, i cancelled the above tickets. I understand from helpline that amount refunded was about ₹1000 only 4. Would appreciate why the charges are so high even though cancellation done 14 days in advance i understand the normal cancellation charges are 2400 only per ticket Was this information helpful? | |||
Apr 6, 2018 Complaint marked as Resolved IndiGo customer support has been notified about the posted complaint. Verified Support Mar 03, 2018 IndiGo Customer Care's response Hi Vijay, We truly understand your concern. We would like to inform you that cancellation policy is designed in a way so as to give our customers the freedom to cancel their travel plans according to their own convenience, exigencies can occur at any point of time and therefore we allow you the flexibility to cancel or reschedule a reservation up to two hours prior to the scheduled departure time for domestic flights. Further, our customer relations team is in touch with you and revert you at the earliest. Regards, IndiGo Team Verified Support Mar 06, 2018 IndiGo Customer Care's response Hi Vijay, As per our conditions of carriage, which is a binding agreement between IndiGo and its passengers agreed upon during the time of making the reservation, in case of cancellation necessary charges are applied. Visit the link for more info: http://bit.ly/1Xaz2Ul clause 5.3. Looking forward to your understanding towards the need of our policy. Regards, IndiGo Team | |||
Add a Comment | |||
53%
Complaints
5612
Pending
13
Resolved
2886
View all 5612 IndiGo reviews & complaints
+91 12 4435 2500
Level 1, Tower C, Global Business Park, Mehrauli-Gurgaon Road, Gurgaon, Haryana, India - 122002
View all IndiGo contact information
Post your Comment