[Resolved] Indigo Airlines — extra expenditure incurred for hotel booking due to rescheduling of flight

[Resolved] Indigo Airlines — extra expenditure incurred for hotel booking due to rescheduling of flight

K Krushna Nanda Das

Hi, my original booking for indigo was in flight 6e2489 which was supposed to arrive delhi at 07;30 hours. So my family will get enough time to transfer to international airport to travel to london by vs301 flight. But due the rescheduling of flight from bhubaneswar to delhi to 09:30 hrs, the arrival time at delhi is around 12:30 hours. Therefore my family will definitely miss their international flight vs301 which is scheduled to depart at 14:00 hrs on 9th january. Therefore i had to prepone my travel to night journey.in this case my family will arrive at 04.00 hrs early morning and they need to take rest for the next flight. So i booked airport hotel for their rest as my wife will be travelling with my son who is just 6 years old. Indigo airline should pay for my extra cost which i used to book hotel. Was this information helpful? No (0) Yes (0)
Jan 17, 2019 Complaint marked as Resolved IndiGo customer support has been notified about the posted complaint. Verified Support Dec 10, 2018 IndiGo Customer Care's response HI Krishna, We are sorry for the inconvenience caused by the rescheduling of our flight. We always strive to keep our flights on schedule and cut down on the causes of delay. But, if an IndiGo flight is cancelled or delayed for more than 2 hours or rescheduled for 1 hour earlier, you can either re-book on another Indigo flight or cancel. The re-booking is done at no extra charge and the entire amount is refunded in the case of cancellation. Please visit the link https://bit.ly/1Xaz2Ul clause 13 for more information. We look forward to your understanding. Regards. Team IndiGo
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