[Resolved]  Indigo Airlines — extreme misbehave by crew member mahima

Hi,
This is to inform you that, i am a frequent flyer of indigo airlines, and i always appreciate indigo airlines over other airlines as your airlines always prefer customer satisfaction. However my concern is on 17/09/2018 when i was travelling from goa to delhi via
Pnr no: kgdckt
Flight no : 6e-2703
Time 19:35 - 23:20
These are the following problems which i faced from your extremely rude cabin crew mahima which hampers indigo's reputation :-
1.) i asked her about 6e prime program to which mahima rudely replied she is busy and said its not of much use.
2.) i asked to get me achari chicken roll, to which mahima rudely denied and said roll it is very cold and unfresh and went away without giving me any other options.

3.) our seats were assigned separately, but that was not the problem to me at all, i requested mahima to give us seats together to which she first muttered in gujrati language which means "pata nahi kahan kahan se chale aatey hai gawar" i guess she is gujrati.. But for her reference me and my co traveller understood what she muttered.
4.) finally when i asked mahima give me her name so that i can complaint about her to which she angrily replied "do whatever u want to do" and later on forcibly took our boarding pass without telling us why she wants it.
5.) when i finally asking other crew member why she took our boarding passes to which mahima again interupted in between and said she has to make a report of it, so that she will be saved when i will report a complaint about her.
Sir, i dont know why she was irritated or upset all the time, but you have lost your loyal customers just because of cabin crew like mahima who thinks we are illitrate/gawars as she said. But we are not.
Iam waiting your reply at [protected]@rediffmail.com
Thanking you,
Neeraj rana and deepak rana.
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Oct 25, 2018
Complaint marked as Resolved 
IndiGo customer support has been notified about the posted complaint.
Verified Support
Sep 19, 2018
IndiGo Customer Care's response
Hi,

This is not the experience we want our customers to have. Kindly allow us sometime to look into this.

Regards,
IndiGo Team
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