[Resolved]  Indigo Airlines — fined for extra baggage of rs.1800/-

Dear sir,

Please note that, my son a student of jain college, bangalore has booked
Flight ticket from raipur to bangalore on 10/06/18, in students options
So that he can carry 25 kgs. But unfortunately at raipur your counter has
Charged rs.1800/- fine for extra baggage pnr qk4l8$ receipt no.1578741
Dt.10/6/18. Where he has shown even the id card of college,
It is regret to note that, my self m. Jayakrishnan, and my son nihar jayakrishnan are travelling frequently in indigo to, bangalore, cochin,
Heyderabad etc. Since last few years and it is painful facing such incident from your part. Please check and do the needful.
Regards,
M. Jayakrishnan.
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Jul 14, 2018
Complaint marked as Resolved 
IndiGo customer support has been notified about the posted complaint.
Verified Support
Jun 13, 2018
IndiGo Customer Care's response
Hi

Thank you for bringing this to our notice. We would like to inform you that booking is made under normal fare with check-in baggage allowance of 15 kg. Based on our records, the passenger was carrying 6 kg excess baggage. Hence, our staff has charged for the excess baggage at the rate of INR 300 per kilogram. Please be rest assured that we always remain committed to assist our passengers in the best possible manner.

Regards,
IndiGo Team
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