[Resolved] Indigo Airlines — fined for extra baggage of rs.1800/- | |
Dear sir, Please note that, my son a student of jain college, bangalore has booked Flight ticket from raipur to bangalore on 10/06/18, in students options So that he can carry 25 kgs. But unfortunately at raipur your counter has Charged rs.1800/- fine for extra baggage pnr qk4l8$ receipt no.1578741 Dt.10/6/18. Where he has shown even the id card of college, It is regret to note that, my self m. Jayakrishnan, and my son nihar jayakrishnan are travelling frequently in indigo to, bangalore, cochin, Heyderabad etc. Since last few years and it is painful facing such incident from your part. Please check and do the needful. Regards, M. Jayakrishnan. Was this information helpful? | |
Jul 14, 2018 Complaint marked as Resolved IndiGo customer support has been notified about the posted complaint. Verified Support Jun 13, 2018 IndiGo Customer Care's response HiThank you for bringing this to our notice. We would like to inform you that booking is made under normal fare with check-in baggage allowance of 15 kg. Based on our records, the passenger was carrying 6 kg excess baggage. Hence, our staff has charged for the excess baggage at the rate of INR 300 per kilogram. Please be rest assured that we always remain committed to assist our passengers in the best possible manner. Regards, IndiGo Team | |
Add a Comment | |
53%
Complaints
5608
Pending
14
Resolved
2885
View all 5608 IndiGo reviews & complaints
+91 12 4435 2500
Level 1, Tower C, Global Business Park, Mehrauli-Gurgaon Road, Gurgaon, Haryana, India - 122002
View all IndiGo contact information
Post your Comment