[Resolved] Indigo Airlines — flight delay by 2+ hrs | |
All the passengers had boarded the aircraft at 8:45. Flight was expected to take off at 21:05. Only at 21:45 an official in flight announcement was made that there will be a delay as there was no standby pilot available. However, a firm time by which the flight was expected to take off was not communicated. The indigo staff were simply buying time by fabricating stories. The flight ultimately took of at 23:40 from bengaluru. To top it all up, as a corporate traveler my entitled refreshments were not served after take off. (Please find attached my bp). Surprised that indigo does not have sufficient standby pilots for a busy airport like bengaluru and claims to be the apex airline provider in india. Interestingly, if me as a passenger is late to board the flight, i either end up paying a huge fee else stand a good chance to miss the flight. As a frequent 6e flyer i expect nothing short of a compensation of flight ticket + 10, 000/-
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Jun 19, 2018 Complaint marked as Resolved IndiGo customer support has been notified about the posted complaint. Verified Support May 14, 2018 IndiGo Customer Care's response Hi Vivek, We sincerely apologize for the inconvenience caused to you due to delay in flight 6E 316 on 11th May 2018. After reviewing the matter internally, we would like to inform you that flight was delayed due to operational reasons. We recognize the importance of maintaining our flight schedules and assure you best of our efforts to eliminate or minimize the causes of delay, which are within our control. We do realize the impact of a flight delay on the convenience of our passengers and shall take your feedback into account to ensure a more hassle-free experience on your next journey with us. However, we request you to allow us sometime so we may investigate this matter. Regards, IndiGo Team Verified Support May 17, 2018 IndiGo Customer Care's response Hi Vivek, We are investigating the concern and will keep you posted. Regards, IndiGo Team Verified Support May 17, 2018 IndiGo Customer Care's response Hi Vivek, We are really sorry to hear about the experience. Customer service is our utmost priority, which is why your experience is of extreme concern. We have shared your experience with our in-flight service team. We'd like to assure that whenever complaints from our passengers such as you are received, stern internal action is initiated on the enhancement of our services. This may range from briefing the concerned staff to putting them under strict supervision. Please be rest assured that we try our best to assist our passengers in the best possible manner. Regards, IndiGo Team | |
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