Indigo Airlines — Flight delay caused me to miss return flight

Address:

Visakhapatnam, Andhra Pradesh, 530041

Due to the delay caused by indigo flight from vtz to BLR on 7th Feb, I missed my return flight scheduled for evening from Air Asia.

The delay was stressful and unacceptable as I was going on an important business meeting. I missed the meeting due to the delay of flight for more than 7 hours, scheduled departure was 7:55AM and actual departure was 2:30PM. The staff at the terminal only told that our flight was delayed and diverted due to bad weather, whereas all other airlines were working after 8:00AM, including IndiGo's flights to other destinations. There was no update from airlines even after a huge crowd gathered and asked for reason. 144 people were left stranded for those 7 hours and the airline staff didn't bother a bit.

We were not properly updated and the response from your desk was extremely disappointing and improper. Not even minimum refreshments or water was provided for waiting over 7 hours and there wasn't space to sit either.

I contacted the Manager of Indigo in Vizag, Ms Renny and informed her that due to the delay I will miss my return flight and she agreed verbally in front of Airports Authority personal that she will provide me an alternate for the next day. But its been more than a week and they haven't even communicated till now.

I lost the amount of my return ticket from BLR to VTZ of Rs. 1498 and additionally I had to book another ticket from IndiGo on 8th Feb for Rs. 3000 to VTZ.

Upon trying to reschedule Air Asia was also charging approximately same amount so I had no other option but to lose that fare too!

Flight from vtz to BLR- 6e287
PNR no- ECEPHT

AIR ASIA flight from BLR to vtz- i51458
PNR no- UML5RN

I tried contacting the customer care of Indigo and wrote several emails to their nodal officer and customer relation, but they outrightly deny that their disclaimer says that delays are inevitable. I request you to kindly help me and make me get my compensation.

Regards,

Vijay PVSS