[Resolved] Indigo Airlines — flight issue | |
I was supposed to travel on 22 nd december, 2018 rom hyderabad to delhi on indigo flight number 6e738. The baggage drop close time was 4:40. I reached the indigo counter at 4:43 and requested them to allow me to check in as i was with an infant and due to traffic and congestion at the airport we were delayed. But the attendants there did not help me and wasted time in arguing. And then after 15-20 minutes they say that since boarding has already started we cannot allow you to go. I requested them but they were not helpful at all. Then i paid double the amount and booked their evening fight. The irony of the situation is, the flight was 6:15 departure but due to the absence of their staff, they delayed the flight by 1.5 hours.in this case all the passengers had to suffer. But when i was delayed by 3 minutes they did not allow me but for their staff they delayed the flight. They also boarded everyone on time so they do not have to pay compensation for flight delay. Indigo has become a money minting airline and has no respect for the people. I would like to get full refund of the flight i was not allowed to board, as this is only fair since i had to wait 1.5 hrs extra even after paying so much. Email id: mohita. [protected]@gmail.com Was this information helpful? | |
Feb 3, 2019 Complaint marked as Resolved IndiGo customer support has been notified about the posted complaint. Verified Support Jan 03, 2019 IndiGo Customer Care's response Hi Mohita, We understand missing a flight could be upsetting. However, to ensure a pleasant experience for everyone, we have to follow certain protocols like closing the check-in counter before 45 mins of flight departure. Sadly, you had reported at 1650hr, hence we were unable to allow you onboard. For your convenience, our airport team put you on the next available flight, at the cost of only the fare difference and re-accommodation charges. Which is why, sadly, we won’t be able to refund the re-accommodation charges as requested by you. Further, We would like to inform you that flight 6E 595 was delayed due to operational reasons. Our operations dependent on various factors, which are beyond our control and determine our on-time performance. We recognize the importance of maintaining our flight schedules and assure you the best of our efforts to eliminate or minimize the causes of delay, which are within our control. Please be rest assured that we always remain committed to assist our passengers in the best possible manner. Regards, Team IndiGo Verified Support Jan 03, 2019 IndiGo Customer Care's response Hi Mohita, We understand missing a flight could be upsetting. However, to ensure a pleasant experience for everyone, we have to follow certain protocols like closing the check-in counter before 45 mins of flight departure. Sadly, you had reported at 0450hr*, hence we were unable to allow you onboard. For your convenience, our airport team put you on the next available flight, at the cost of only the fare difference and re-accommodation charges. Which is why, sadly, we won’t be able to refund the re-accommodation charges as requested by you. Further, We would like to inform you that flight 6E 595 was delayed due to operational reasons. Our operations dependent on various factors, which are beyond our control and determine our on-time performance. We recognize the importance of maintaining our flight schedules and assure you the best of our efforts to eliminate or minimize the causes of delay, which are within our control. Please be rest assured that we always remain committed to assist our passengers in the best possible manner. Regards, Team IndiGo | |
 2 Comments | |
Comments
Hi Team,
As per your information i reached the counter at 04:43 hr and for 10 minutes your attendant argued with me and at 450 she asked me to go the counter and check myself. obviously, in that case i will seem i was late.
Ans regarding your operational delay, all the passengers had boarded the flight and only your flight attendant was not available due to which you delayed the flight. it was well known to the airline that your attendant is not there before asking the passengers to board then why did you eve start boarding.
You just wanted to save your money as delay in 1 hour would have caused you to refund the amount of all passengers. It was a strategic move which you are now mentioning as operational delay.
If a passenger is not allowed to board the flight after certain check in time and you wont hold the flight for 1 passenger then how come you delayed the whole flight and asked 100s of passengers to wait just because your flight attendant was not available. That is not operational reasons, that is just an excuse.
Also, i do not want the re-accommodation charges, i want the refund of the flight ticket which you did not allow me to board. i was travelling with an infant and it becomes very difficult to handle things but with all the issue and traffic i still made it 3 minutes late. if you would have been helpful you could have accommodated me but then you just wanted to make money.
You are forcing me to take my story to the social media and let them decide on how the things work and how accommodating you are.
As per your information i reached the counter at 04:43 hr and for 10 minutes your attendant argued with me and at 450 she asked me to go the counter and check myself. obviously, in that case i will seem i was late.
Ans regarding your operational delay, all the passengers had boarded the flight and only your flight attendant was not available due to which you delayed the flight. it was well known to the airline that your attendant is not there before asking the passengers to board then why did you eve start boarding.
You just wanted to save your money as delay in 1 hour would have caused you to refund the amount of all passengers. It was a strategic move which you are now mentioning as operational delay.
If a passenger is not allowed to board the flight after certain check in time and you wont hold the flight for 1 passenger then how come you delayed the whole flight and asked 100s of passengers to wait just because your flight attendant was not available. That is not operational reasons, that is just an excuse.
Also, i do not want the re-accommodation charges, i want the refund of the flight ticket which you did not allow me to board. i was travelling with an infant and it becomes very difficult to handle things but with all the issue and traffic i still made it 3 minutes late. if you would have been helpful you could have accommodated me but then you just wanted to make money.
You are forcing me to take my story to the social media and let them decide on how the things work and how accommodating you are.
IndiGo Customer Care's response, Jan 8, 2019
Verified Support
Hi Mohita,
Please share a convenient time, one of our representatives will contact you to address the concern.
Regards,
Team IndiGo
Please share a convenient time, one of our representatives will contact you to address the concern.
Regards,
Team IndiGo
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If the author wants the compensation for the air carrier falt,
you need to submit the complaint, which states
- your full name
- ticket number
- description of the events with the excat time
- exact request
to he air carrier.
All dsputes in 15 days following the complaint sumission can be resolve in a ocal court only.
am not associated with the above air carrier or with the government.
Regards,
Sr manager for ICAO irregulations matters
Aryan enginners ltd
email for request with documents:
aryan {at} vivaldi.net, where {at}=@