[Resolved] Indigo Airlines — flight reschedule | |
I and my colleague traveling from vijayawada to mangalore. Flight sedule departure time at 14.20 hours from hyderabad to mangalore. We reached here by 12 noon by indigo flight from vijayawada. 14.20 hours flight resheduled to 20.45 hours. Another 20 passenger from makka to magalore also suffering like us in hyderabad air port. They have not provided even drinking water and left us for our bad fate even after collecting huge ticket money. Flight number 6e 7141 dt. 15.04.2018.
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May 29, 2018 Complaint marked as Resolved IndiGo customer support has been notified about the posted complaint. Verified Support Apr 16, 2018 IndiGo Customer Care's response Hi, We regret to hear about your experience. Kindly share your booking reference/ PNR number so we may look into it. Regards, IndiGo Team Verified Support Apr 20, 2018 IndiGo Customer Care's response Hi, We sincerely regret the inconvenience caused to you. Your flight was rescheduled due to operational reasons. We recognize the importance of maintaining our flight schedules and assure you best of our efforts to eliminate or minimize the causes of change, which are within our control. We do realize the impact of a flight rescheduling on the convenience of our passengers however, our operations depend upon various external factors. When changes happens we allow our passenger to choose a refund or re-booking onto an alternative IndiGo flight at no additional cost. You have opted for the flight from Bengaluru to Lucknow. Further, we have taken your feedback into account to ensure a more hassle-free experience on your next journey with us and are hopeful that you will understand the need for our policies and see this matter in the right spirit. Regards, IndiGo Team | |
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