[Resolved]  Indigo Airlines — flight rescheduling

Address:	Mumbai City, Maharashtra
Website:	www.indigo.com

My relative was travelling on mumbai to doha flight no 1709 via booking ref dlrkvb. The passenger seema mendhy was not allowed to board the flight as she had ecr stamp on her passport. I spoke to the duty manager at the airport and he assured me he will change the flight to 4 august and the passenger can apply to passport authorities for temporary suspension of ecr. Now when i tried to take printout of the revised flight it did not allow me to do so. So i checked with the chat function with customer service. They are informing me rescheduling is only possible 4 hours before the flight. Are you serious passenger was at the airport at your counter how would she know that 4 hours before she would be returned. The duty manager from indigo assured me he will change the flight on the pnr to 4 th august and i need to pay 3500 for change in fare which is agreed and told him can i pay online which he said yes. Now the back office representative swathi on online chat is saying it not possible and 4 hours before i should have rescheduled. There is something very much wrong with the indigo service and needs immediate action. Please revert how do i get my flight rescheduled. George lucas[protected] and to top it up she expects i should go to the mumbai airport to have this change from qatar which is ridiculous.