[Resolved] Indigo Airlines

[Resolved] Indigo Airlines — flight ticket

S subhajitkundu from Bengaluru, Karnataka

While booking a flight from Kolkata to Bangalore I used a US based visa card to make payment. I received a message saying that the payment has not been received and would be refunded within 5 days if deducted from me (the attached picture shows the message received). It gave me a link to make the payment by another mode. Then I used SBI internet banking to make the payment using the link. The money was deducted from the SBI account and I received a confirmation mail for the ticket. Later, I realized that money had also been deducted from the US based visa card. When I asked for refund for one of the two payments, they said the full amount can not be refunded for one of the two transactions. Only partial amount of the excess payment can be refunded. This does not make any sense!! Should not Indigo return the full amount for any one of the two payments?!! +1 photos Was this information helpful? No (0) Yes (0)
Aug 26, 2018 Complaint marked as Resolved IndiGo customer support has been notified about the posted complaint. Verified Support Jul 25, 2018 IndiGo Customer Care's response Hi Subhajit, We regret the inconvenience caused. Kindly allow us sometime so we may look into it. Regards, IndiGo Team Verified Support Jul 26, 2018 IndiGo Customer Care's response Hi Subhajit, We sincerely apologise for all the hassle and discomfort. We always intend to serve our customers to the best of our capabilities. We have sent you the confirmation mail on your registered contact details. As checked, you had requested for flight cancellation post the departure of your onward flight. Please note cancellation can be done 2 hrs prior to the scheduled departure hence, we have refunded the No Show taxes and have processed cancellation for your return flight. We sincerely hope for your cooperation and understanding in this regard. Regards, IndiGo Team
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