[Resolved] Indigo Airlines — gate closed

Murtafat

from Chennai, Tamil Nadu

Address:	Chennai, Tamil Nadu, 044
Website:	www.indigo airlines

Gate closed
Complaint, pnr : r80l5y
Flight no: 6e 86 date: 20/5/2018, departure time 2045.
Reached airport at 6.30pm and got boarding pass immediately, after security checked immigration scanned the ticket and passport showing error and some internal problem system not getting open for that reason ask me to wait until get it restore, even though twice they tried same condition, immigration had a huge crowed and pressure they ask me to wait and starts next to continue, they called me around 8.20 pm and tried gets successful, immediate i rushed to gate no: b10, found closed and i inquire them but simply us ask to find another flight, how it can possible even i tried several airlines asking huge fare where unable to pay at that time, such in situation automatically am felt under serious medical issue, because of this, i missed an important business meeting and your people refused to help us in anyway, my question flight starts before why not announced and ensure boarding finished all passengers are reached, in my case really your team nothing done, evidence for above said statements all i have, awaiting for your reply.

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Jun 4, 2018

Complaint marked as Resolved

My contact Phone No: 91-9444166542, 9442239810 Still my complaint not resolved, awaiting for proper response.

IndiGo customer support has been notified about the posted complaint.

Verified Support

May 30, 2018

IndiGo Customer Care's response Hi,

We understand you were unable to board flight 6E-86 from Muscat to Chennai which was scheduled to depart at 20:45 hrs on 20th May 2018. As per policy, boarding gate closes 25 mins prior to the scheduled departure time. Please note that reporting on-time is the passenger's sole responsibility. Based our records, you reported after the gate closure. Since our boarding gates were already closed for the flight our staff was unable to accept you for the flight. Further, you can claim a refund of no-show taxes by clicking on this link https://bit.ly/2aUXQxd. Please be rest assured that we try our best to assist our passenger in the best possible manner.

Regards,
IndiGo Team

Verified Support

Jun 02, 2018

IndiGo Customer Care's response Hi,

We are sorry to hear that you feel this way. We would like to inform you that Muscat airport is a silent airport, hence we are not allowed to do announcement. Further, flight information displays were updated about the timings. As a procedure, we do not call up passengers upon their contact number. Also, our team went beyond their prescribed call of duty and tried contacting you on the registered mobile number, however, the call was not established. We sincerely hope that you will see this matter in the right spirit.

Regards,
IndiGo Team

Jun 04, 2018

Updated by Murtafat Indigo airlines stating that unable to track passenger inside the airport, unable to arrange next indigo airlines for take the passenger, Unable to support passenger in such condition, simply escape from this situation and only take our money, usually the systems followed by Indigo airlines.
My question was, Once I missed the flight ? whose responsibility to take care us, unfortunately I missed the flight ? Indigo airlines why not show any interest on arranging another flight, only us push to move from there and myself force to arrange other flights way this Indigo airline staff treated me, really I felt under panic and medically obstruct, are you not aware I missed an important meeting and huge money loos, Let you try to clear my complaints amicably, hope will understand.

Jun 04, 2018

Updated by Murtafat Without solving my complaint how can be closed. Registering Consumer via complaint for only get proper judgment. Indigo Airlines from i never get any calls and mails, with in 24 hours Indigo airlines have to update otherwise legally will move for my complaints.
My contact : +91-[protected]

Verified Support

Jun 05, 2018

IndiGo Customer Care's response Hi Murtafat,

We understand the inconvenience you had faced. We want all our passengers to have hassle free journey with us and in order to assist you, our airport staff offered to accommodate you in the next available flight subject to payment of applicable charges and seat availability, which we believe was denied by you.
Further, our staff went over and beyond the protocol and assisted you in getting the boarding pass of other airline which you had booked so that you don’t have to repeat the immigration process again and your baggage was also transferred. Please be rest assured that we always remain committed to assist our passengers in the best possible manner.

Regards,
IndiGo Team

Jun 12, 2018

Updated by Murtafat Indigo staff let me who assist me, hello have i evidence overall experienced with your staff, Incident the day I dont get any support and me forced to move from your station, but your statement totally wrong,

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Comments

Murtafat

from Chennai, Tamil Nadu

Last 20 years I travelled in many flights also am International frequent traveler but 1st time had I experienced with Indigo airlines never forget in my life, way that Indigo airlines treated the customer and robber money really excellent, let me ask one question? 6.30pm Indigo Airlines boarding finished, luggage loaded and issued ticket, automatically centralized system passenger details updated, once boarding finished passenger will take under flight responsibility, only for that we are paying, but Indigo system only focus on money not care about passenger, I purchased ticket for INR.14, 000/- but refund only INR.1700/- .As a passenger we are paying for your staff negligence, really am very happy after seeing Indigo airlines mailed the comments, just keep like this customer relationship.