Indigo Airlines — Grievance on indigo airlines poor services at bangalore airport

Address:

560076

Dear customer relation - indigo,

This is to bring to your notice a very horrible experience with indigo airlines on poor behavior and irresponsible response of indigo ground staff at bengaluru airport when me with my family were in airport on 3rd oct’16. We were in the long queue at 4:55 am to check-in our luggage (1 hr. 10 minutes ahead of scheduled time). When the queue was too slow and we approached a indigo staff near the “self-check-in” machine, he directed us to counter no. 27. When we approached the man in counter no. 27, he tried calling someone and struggling to get the line and lastly directed us to counter no. 25 to meet a lady, who was so-called a manager with a very pathetic behavior.

The rude lady was very arrogant and didn’t want to listen to me but repeatedly asked me to go to indigo booking counter. Looking at the long queue behind us, i approached the booking counter expecting a solution but i was shocked and surprised when the counter lady asked me to pay rs. 36, 112.00/- and rebook for the next flight scheduled at 13:15 hrs. She also repeatedly told that there were only 5 seats available for the day and if i do not avail them, i may not get any tickets later. I did not want to spoil the summer vacation trip and disappoint my family, i again paid rs. 36, 112.00/- from b’lore to dehra dun on the same day at 13:15 hrs.

I was also shocked to see that it was not only me and my family but there were almost 12/13 passengers who were asked to come to the booking counter with the same reason. It was very clear that indigo staffs were harassing passengers with this type of reasons and made them to pay double flight fares for the next flights. Rude and arrogant behavior of the indigo airlines ground staff in bengaluru airport are intolerable. There was a lady passenger who collected all the contact numbers of all passengers who had been deprived of their travel that day and asked to pay excess amounts for the next flights will probably take this as a mass complaints against indigo. But i didn’t want wait for that and taking my grievance through this mail to you.

I would ask you to refund my excess amount of rs. 36, 112/- which has been paid for no fault of mine but due to negligence from indigo ground staff at bengaluru airport.

Fyi – we all saw that one passenger from go air (Next counter from indigo airlines) has missed his scheduled flight on same day, 3rd oct’16 and he had been accommodated in the next flight with no extra cost.

Me and my family had been frequent flyers of indigo but the above incident has made us to rethink if we would prefer indigo again!!!

Alakesh-[protected]