Indigo Airlines — Had security check but not allowed boarding

Address:	122002
Website:	www.goindigo.in

Hi
I with my family had travelled indigo flight no 6E937 from delhi terminal 1 airport to Guwahati airport on 05.03.2017 at 07:50 am morning. The details of passenger travelling are 2 adult+ 1 infant i.e. Mr Vikrant Verma, Mrs. Romila Raj and Miss Prisha Verma(infant). I had booked round ticket from Guwahati to delhi and fro. On my return journey to Guwahati from delhi, me with my family had reached the airport on time, we had security check and I was at the boarding gate (you can check the CCTV footage) well before the boarding closing time, my wife with my child was not with me, they lost somewhere around boarding gate. I tried to call my wife but her mobile phone was not reachable. I asked the person standing on boarding gate to make an emergency announcement so that she can come to boarding gate, but the person refused to do so and said this is a silent airport so we can’t announce. But I had heard some announcement back around 25 min. I requested the person standing on boarding gate to allow me so that I can get the flight, my wife and my child can manage in next flight(at least new fare for the next flight can be for 1 person adult, we can easily save the amount of 1 person for next flight) and I will leave boarding pass on my wife and my child at the counter, but he refused to allow and replied wait for your wife. I was standing at the boarding gate for around 10 to 15 min. and waiting for my wife to come meanwhile he closed the boarding without informing me. When she reached there it was around 7.35 am (15 min left to departure time), when we asked him to allow us then he said I closed the boarding. Then, I told him that I was there at least you can inform me, I already had the talk to go alone and leave the boarding pass of my wife and daughter at the counter. We returned to indigo counter and asked the lady sitting there so that she can book a next flight. She was asking the money for the next flight, I ask her so that she can manage without new fare or if possible at least adjust the amount of booked flight. But she said this can be done, then I have no choice, had to pay the extra fare for new flight of Rs. 14650.00 (2 adult+ 1 infant). I was depressed and went to my home, and start searching what are the rules for refund, I called the customer care the same day i.e. 05.03.2017, he said to make a complain through mail.
My new flight was on next day i.e. 06.03.2017 at 05:35 am morning, for which I had paid extra Rs 14650.00, I met the airport manager and also duty manager of indigo, they said we can’t help you, you have to mail for your complain.
So please consider my request as I was already at the boarding gate well before the boarding closes (you can verify through CCTV camera) and my family lost somewhere in airport after security check (she had also had security check at around 07:05 am) to refund my extra Rs 14650.00 amount, to my bank account, details given below:

SBI account no: [protected]
IFSC code: SBIN0000181
If consideration is not given to me I will be obliged to take some kind of legal action.

Regards
Vikrant Verma
Mob : [protected]