[Resolved]  Indigo Airlines — harassment by indigo staff at kichu airport

Address:

Ernakulam, Kerala

My sister veena mani and her daughter sneha mani were traveling by indigo on 16th may to qatar to visit us. They we’re entitled fir visa on arrival. As per the qatar govt website they were having a six month validity passport a return ticket and details of accommodation. The accommodation was with us at our place fir which they were carrying valid proof. But the staff at kochi airport did not issue boarding pass saying that they require proof of hotel accommodation and not any other accommodation. I tried convincing then telephonically from doha, but they stuck to their point and as there was little time left i booked hotel accommodation and sent them details after which only they were issued boarding pass. I would like to know whether indigo airlines frame their rules or do not value the qatar governments bus eligibility rules. The names o[censored]r staff at kochi is one mr jishnu and ms ririsha and ur qatar office staff mr sunny. I very firmly require a explanation for insisting hotel accommodation inspite if the guidelines by qatar govt that it can be hotel accommodation or accommodation with friend or relative