[Resolved]  Indigo Airlines — high cancellation charges against valid cancellation request

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600100

Hello,

I booked indigo flight through yatra from chennai to kolkata and back for 27th-28th nov. The yatra ref number is[protected] & pnr tenpxg and i was charged inr 5803 for the to and fro journey.

Now i had to cancel my ticket due to an unavoidable situation. The purpose of my journey was to attend the marriage ceremony of a very close friend of mine. Now last week his would be father in law expired which resulted in cancellation of the marriage and likewise i had to cancel my journey owing to this unexpected situation. Now i called airlines (Indigo) directly and explained them the situation and the reason of cancellation. I requested indigo to understand the situation for cancellation and waive the cancellation fees as much as possible. The cancellation ground has been a death which has happened. But they didn't and instead refunded inr 1380 to yatra through which i booked the ticket. Now yatra inturn has also deducted their cancellation charges and i am being refunded only inr 367!!!

Now the question is is that i had a situation where in i am being forced to cancel my tickets due to situational conditions and after paying around inr 6000 i am being refunded only some peanuts!!! Is not there any such clauses for both indigo & yatra for emergency situations. Why cancellations charges are so high in case of any valid cancellation and not out of fun!!!

I would like to raise complaints for both indigo and yatra for toying around with customer sentiments.