[Resolved] Indigo Airlines — I am complaining regarding the luggage issue.

Hirdanshu

from Kanpur, Uttar Pradesh

Address:

Lucknow, Uttar Pradesh

I booked the flight under the students discount section but on the ticket it was not showing that.
Assuming I got the tickets booked under the students section I carried my luggage accordingly and on the airport I had to pay extra 2, 000 Rs for my extra 5 kgs.

I am a student of IIT Madras and last time while travelling from spice jet I got a student as well as 10kgs extra when I booked my ticket

Please look into this case and possibly refund the my money for the same.

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Aug 30, 2019

Complaint marked as Resolved

IndiGo customer support has been notified about the posted complaint.

Verified Support

Jul 30, 2019

IndiGo Customer Care's response Hi,

We are sorry that you feel this and wish we could assist you. However, the same was not informed to us after receiving the itinerary. Please know that our staff has to abide by the policies. We look forward to your understanding.

Regards,
Team IndiGo