[Resolved]  Indigo Airlines — indigo airlines missing the flight due to poor communication

Dear officer in charge,

I am anju barnwal. I was supposed to travel in flight no. 6e-224 (Aircraft type: a320) on 3rd october 22:10 from ccu to del. I have taken my boarding pass around 8:37 pm and done my security check at 8:55 pm.
After security check i have still half an hour to reach gate no.21. I reached there approx. 21:15. But i did not see any indigo ground staff there. Also flight was not there. I was waiting on the gate no. 21 till 22:00 then i saw 1 indigo's staff there and when i asked him flight is in next 10 min. And no staff available here. Could you please confirm when flight will be take off? I was really shocked when i heard his reply. He said "i am sorry mam flight is already take off". I was really begging in front of him, "how is it possible if we have still 5 min remaining from take-off time" and why you did not announce my name? If passenger has already taken boarding pass but did not board on flight then you must announce the name. First he was telling lie that we have announce your name but you was not available. There are 2 more passengers who were also missed this flight. When we asked in strict way then he was telling that we are not announcing the name of passenger.
Sir, i have 1 request you are managing airlines and if this is the management then who is going to avail your services?
When i went to indigo counter and asking for another flight they are rudely saying that from this ticket you can not travel. Either you have to book fresh ticket which is next day at 6:30am or you have to pay extra money for this and i can only allot seat if there is free.
Sir, i am going to delhi for my visa appointment. Appointment date i got after 3 months. I have to reach visa office @8:45 am. But i am really unhappy to provide indigo service and staff's behavior.

This is my humble request that please check and update your services.
Also i am requesting to give my ticket's money back.
Appreciate if you have taken action against this customer service team and give compensation for the passengers who had missed the flight because of above mentioned reason. For your reference, i have attached copy of my boarding pass, tax invoice of flight, my visa appointment mail and new ticket from goair. May be then you can believe that how i felt helpless when my flight missed because of your airline's poor service.

Hope you will understand and provide better service next time.

Thanks,
Anju barnwal