Indigo Airlines — Indigo personnel misbehaviour and not informed on cancellation and bad reschedule, requesting for refund and reschedule as no proper reschedule

Address:	New Delhi, Delhi, 500049
Website:	www.goindigo.in

Indigo has cancelled flight without letting customer know about same. And when discussed with customer care they did not respond properly. Here is what I have written to their official mail id but haven't received reply yet- [protected][protected][protected][protected][protected][protected]-------- Hi Customer Care, Its really unpleasure writing you that this flight was cancelled without any intimation to anyone. Even I did not receive any email confirmation for same. When my mother 65 year old passenger ( who was travelling) reached airport, came to know about same and she has been asked silly questions like are you travelling for first time etc (on a taunting note)? Her flight was rescheduled without taking consent from her whereas I was on constant call with her. And your floor manager ( Shailesh misbehaved on phone and disconnected call) Finally I had to make a call to customer care and your representative was not answering properly and he was irritating and trying to avoid taking responsibility. In all this hustle bustle when I asked for customer executive personal details for later action he put my call on hold when I inquired for his personal details. Anyways I am expecting a reply from your end with 3 details in specifics a. Actions taken against Shailesh / Ahmed? b. Even if flight was reschedule and passenger is travelling I'll expect a refund for this travel as it has created a big mess and a lot of schedule changes. Please write to me at your earliest. Also please contact me on phone on below no to avoid any confusion XXXXXXXX ( hidden no here ). Thanks, Soman [protected][protected][protected][protected][protected][protected]-------- I am requesting a refund as well as re-schedule both for this flight and proper action against their personnel who misbehaved on floor and on call. As IndiGo keeps raising flight in last minute, I believe its genuine to ask for a refund as well as schedule ( as re-schedule offerred by them was worst, they rescheduled to 8 hours with hoping flight instead of 2 hours flight which I booked originally) Details of original booked flights - E-Ticket MakeMyTrip Booking ID -NF[protected] Booking Date -Thu, 12 Nov 2015 Itinerary and Reservation Details Indigo 6E-741 Departure Lucknow (LKO) Terminal LKO Tue, 12 Jan 2016 21:00 hrs Arrival Hyderabad (HYD) Tue, 12 Jan 2016 23:00 hrs Non-Stop Flight Duration:2hr 0m Passenger Name Type Airline PNR E-Ticket Number Shanti Dubey Adult UEMKSK UEMKSK MakeMyTrip Booking ID -NF[protected]