[Resolved] Indigo Airlines — indigo ticket not booked but amount deducted and refund not done

[Resolved] Indigo Airlines — indigo ticket not booked but amount deducted and refund not done

K Kaizal

Booked two tickets on 10th June 2019 for an international journey through ICICI net banking. Transaction was successful and amount INR 22798 got deducted but ticket was not booked successfully. On inquiry, indigo said there is no such booking done. Indigo is saying that your bank will revert the amount and they are denying about the receipt of said amount. I booked another ticket for the same passenger through same channel and this time it got successful and again amount got deducted and ticket is generated. When and How will I get the refund for my first transaction. Awaiting response and resolution for the same. +1 photos Was this information helpful? No (0) Yes (0)
Jun 18, 2019 Complaint marked as Resolved Amount refunded without any deduction. Thanks to Indigo as well ICICI bank. IndiGo customer support has been notified about the posted complaint. Jun 11, 2019 Updated by Kaizal Payment was done against PNR/Booking Ref.: MBQYRL Booking was kept on hold till 15: 32 and payment was successful on 15: 34 ( can be seen in the screenshot). Indigo says booking was cancelled and so ticket was not generated. If this is the case, why has the amount deducted and why the amount is still not refunded ? Please let me know if anymore information is required. Flight booking is done from Dammam to Mumbai for journey dated 06th July 2019 Verified Support Jun 13, 2019 IndiGo Customer Care's response Hi, We are sorry for the hassle. As checked, the refund has been processed from our end and will reflect in the same mode of payment within 3-4 working days. Regards, Team IndiGo Jun 18, 2019 Updated by Kaizal This is to notify that my issue has not been resolved till date and refund is not yet done. after having a discussion with the concern from ICICI bank, they are asking me to provide a confirmation mail from the merchant, which is dated beyond 7 days from the date of transaction with the details mentioned below Transaction Amount Transaction Date Payment ID Consumer Code : WWW.GOINDIGO.IN[protected] Bill Reference Information : [protected] The merchant communication should confirm the non receipt of funds at their end. This will help them raise a dispute against the transaction. Hoping your positive involvement to resolve the issue and get the refund soon. Regards Jun 18, 2019 Updated by Kaizal Amount refunded. complaint resolved. Thanks.
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