[Resolved]  Indigo Airlines — intentionally charged for extra weight 2

Dear sir, please refer to my complaint bhatu2 dated 15.9.18 regarding intentionally charging amount carrying extra weights, please note the following: at the check in counter we found that our luggages are weights as follows: 19.6kgs & 19.7kgs (Which was rounded to 20kgs each); cabin luggages were sufficiently low only 4.1kgs. When booking assistant told to pay charge for carrying extra weights amounting inr 4000/- we were interested to re-distribute these which was not permitted by threatening that she was going to close booking, though it was 14.39 and flight timings was 15.45 and compelled to pay extra weights charge. Now my questions are. (I) why i was not allowed to re-distribute the weights which was a matter of 2-3 minutes? (Ii) did i really carried extra weights if re-distribution was permitted? (Iii) why intentionally amount was charged? (Iv) why the charged amount can't be reverted back to the account as it was paid by card? Waiting for your speedy action and resolving the matter with proper justice. Prof b k pal, nit rourkela. Cell no [protected]. Email [protected]@gmail.com.