[Resolved]  Indigo Airlines — journey aborted due to delay in indigo flight

Address:

560048

Hi Team,

On 16th Feb 2018, I planned my Journey from Bangalore to Hongkong and Vice Versa.I booked tickets through Indigo from Bangalore to Mumbai initial time of that flight was 9:30 PM, but it got delayed and departed around 12:00 AM midnight.My connecting flight from Mumbai to Hongkong was at 2:00AM through Air india.I explored other options like try Go airways which was about to depart by 10:00 PM but unfortunately there was no seats in that.As it was international flight so calculated the time, if i would have boarded indigo then i would have reached mumbai around 1:30 AM due to which it would have almost impossible to board Hongkong flight, so i decided not to board indigo and aborted my journey.I requested Air India to cancel my flight and they did it.As a result i got half of the booked amount.

I really struggling to get the refund amount from Indigo, as coz of flight delay i had to suffer huge loss.My returning flight from Mumbai to Bangalore was through AirIndia, I got only 353 INR as refund.I would request indigo to please look in to the matter and kindly process my refunds.I will share all the flight tickets amount etc.

Looking for your positive reply on this matter.

Thanks,
Satish

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Hello Team,

Thanks for working out on this matter.

With respect to below mail - I am attaching tickets for your validation

Mumbai to Hongkong Trip cost was - 54554/2=27277 per person to and fro.
Bangalore to Mumbai - Via Indigo and Refund has been received 3791 (Thanks for that)
Mumbai to Bangalore via Air India - 3222 INR

Mumbai to Hongkong to and fro, i received 14372 INR from Budget Air.(Struggled to get it)

So the amount which i am claiming from Indigo is - 16127 INR
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Dear Mr. Verma,

Greetings from IndiGo!

With reference to your email, we regret the inconvenience caused to you due to changes/modifications in IndiGo's flight schedules.

At IndiGo, we recognize the importance of maintaining our flight schedules and assure you best of our efforts to eliminate or minimize the causes of delay. We do realize the impact flight delays have on the convenience of our passengers and we deeply regret the same.

With reference to your email, we would like to mention that it is always our endeavor to keep our schedules on time as per the confirmed itinerary mailed to you at the time of making the reservation.

IndiGo undertakes to use its best efforts to avoid delay in carrying its Customers and their Baggage. We will endeavor to adhere to published schedules in effect on the date of travel. However, times shown in schedules or elsewhere, are subject to change at any time, and we shall not be liable in any way whatsoever, for any loss incurred by Customers as a result of such change.

Link for your reference: https://www.goindigo.in/information/conditions-of-carriage.html?linkNav=conditions-of-carriage_foote...⇄

We would like to mention that customers must ensure that there is enough time gap between two flights while making a Booking involving a change of airplanes or carriers at a point of Stopover. IndiGo will not be liable in any manner, if the Customer misses his/her connecting flight as a result of any delay in IndiGo’s flight due to any reason whatsoever.

Our intention is not to quote the policy here as we completely understand the concerns raised by you.

However, we believe entire amount under the PNR K8QCJI have been refunded to the travel agency account in the same regards.

We request your kind understanding in this matter and urge you to see this incident in the right spirit.

Thus we respectfully decline your request.

In case of any assistance, please feel free to contact our 24X7 contact centre at [protected] or [protected].

Once again thank you for writing to IndiGo,

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Thank you Sonali for the reply.

Just to let you know that my connecting flight from Mumbai to HongKong was at 2:00 AM and the initial departure time of Indigo from Bangalore to Mumbai was 9:30 PM, so if we calculate it comes to 4 Hrs 30 mins layover time (gap) which is sufficient by any means, and obviously if some body has to catch an early morning flight then booking by 7:00 PM or 8:00 PM does not makes any sense.So gap was enough, this is not a point to discuss.

You mentioned that - IndiGo will not be liable in any manner, if the Customer misses his/her connecting flight as a result of any delay in Indigo's flight due to any reason whatsoever.
[Satish] - I would like to know Why?Just simply making statements is not sufficient.Do you think, this looks ethical?Airline must take responsibility of delay.1 or 1 and half hour delay is adjustable, if it would have happened in my case then i would have boarded the flight.Think about, if some emergency would have occurred i.e some medical emergency you know what i mean?In that case also, delay cannot be tolerated.

I totally respect the Indigo's gesture towards the refund of my Bangalore to Mumbai flight.Kudos to that !!

But being a professional and popular airlines, I request you to please think stepping in to my shoes.

Again i am saying Indigo must show here good professionalism and on the basics of ethics please compensate my loss.

I already mailed you supporting documents, please let me know if you need any other document / proof.

I am adding nodal officers also in communication - for their kind persual below is the mail which will provide you gist of issue -

Or please let me know, if i can escalate this matter to any other higher authority

@ Nodal Officer And Appellate Authority,

Looking for your intervention here -