[Resolved] Indigo Airlines — kolkata to lucknow flight cancelled and it affected my entire holiday in india | |||
Dear sir, My wife and i made two bookings from london, uk 1. Oiwwkw and 2. Lko-ccu-dac pnr : cdq4kv. We arrived by biman bangladesh airlines via dhaka to kolkata on 18december and stayed at the lalit great eastern hotel from 18-21 december. On the 21st december, our flight from kolkata to lucknow was cancelled (Please see below), for no faults of ours and, our entire holiday plan in india from 21-28 december had to be abandoned. We could not avail our onward journey to lucknow on 21 december and hence the subsequent return flight to dhaka enroute indigo flt lko-ccu-dac on 28 december 2019. We could not stay in lalit great eastern either for an extra night or two. We were forced to buy our return to dhaka flight on the 21st december via regent airlines at a hugely exaggerated price of inr 26000/- (We can produce the tickets and receipts). We are now back in london and as a valued customer of indigo, would request you to look into the great inconvenience created for us by indigo's cancellation of our scheduled flight on the 21st december. The refunds made by indigo for the cancelled kolkata - lucknow flight[protected] and the un-availed luknow - kolkata-dhaka flight[protected] is small, unreasonable and unacceptable in view of the cancelled india trip and the money spent on the unscheduled journey back to dhaka. Please do advise before we take legal advice for our grievance. Yours sincerely, Dr. Hasanat husain and mrs. Shahida husain 32 woodland way, woodford, essex ig8 0qq, uk Email : dr. [protected]@yahoo.co. Uk. ... Dear indigo customer, Your currently booked indigo flight is mentioned below. We regret to inform you, flight 6e-6156 kolkata lucknow, pnr oiwwkw has been cancelled. Indigo flight (S) Flightnumber from to deparuture date arrival date 6e-6156 kolkata lucknow[protected],[protected], 1655 We deeply regret the inconvenience caused and look forward to serving you on board. Yours sincerely, Indigo customer relations Was this information helpful? | |||
Apr 4, 2020 Complaint marked as Resolved IndiGo customer support has been notified about the posted complaint. Verified Support Feb 25, 2020 IndiGo Customer Care's response Dear Mr. Husain, We're sorry to hear you had such an experience with us. As checked, our customer relations team has already assisted you in this regard. Regards, Team IndiGo | |||
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