Indigo Airlines — Loss of checked in baggage

Address:	Kolkata, West Bengal
Website:	www.goindigo.in

Sir / Madam,

I travelled from Kolkata to Nagpur on 6th January 2017 by taking Indigo flight number 6E 404 ( PNR NO. P89HFS). I had a checked in baggage ( brand Polo winner, military green in colour) in addition to my cabin baggage. After reaching Nagpur airport I did not get my checked in baggage.

When I reported the case of missing baggage to the Indigo staff present at the belt they checked the baggage sticker behind my boarding pass, asked the details of my baggage and got the belt checked for my bag. But it could not be traced. Then I was issued a Property Irregularity Report (PIR) immediately (scanned copy attached). I was assured that they would take up the matter with Kolkata airport and my bag would arrive by the first next flight to Nagpur by 12 noon the next day.

But till date there is no news about my bag. I had to be without my belongings for next three days due to lapses on the part of Indigo officials who did not bother to ensure that the passenger's luggage is delivered safely. Now neither Kolkata nor Nagpur airport is owning the responsibility. Moreover for my complaint, till date I haven't received any reply in writing. Just received a call from Indigo official from Nagpur conveying that they could not trace may bag and now my case has been escalated to customer relations for further action. Customer relations has also not bothered to give me any feedback . Here It would be pertinent to mention that I am also a corporate client of Indigo airlines. Kindly arrange to trace my bag immediately as the contents are very valuable and important . A prompt response from your end is expected.

Regards,
Dipti Shrivastava
[protected]@gmail.com