Indigo Airlines — Mishandling of luggage

Address:	Gautam Buddh Nagar, Uttar Pradesh, 201301
Website:	Indigo

This is with respect to my indigo flight from Chennai to Delhi on August 03, 2016 (flight number 6E 286 seat number 6E). I checked in at the counter in Chennai 10 minutes before the counter closure time. I specifically asked the lady at the counter to mark my bag as fragile since it contained glass items.. The Lady at the counter agreed, however, somehow for whatever reason paniked and sent the bags without putting the fragile tag. While the bags were on the conveyor belt only in front of my eyes, I checked again if the bags were marked fragile, she apologized and said that she inadvertently forgot and will immediately call the sorter/ground staff to mark them as fragile. I trusted her and boarded the flight. To my utter dissatisfaction and shock, when I received the bag in Delhi, it was completely ruined. It had scratches all over, shape has been completely distorted and the pull up handle (pulled) has stopped working (here it is important to mention that the bag was just 10 days old and was used just the second time, as someone may think that the bag was already in this condition). Even the glass painting inside the bag was broken. When I raised the issue to the ground staff in Delhi, the person accepted that the bag seems damaged and apologized for the damage to the glass painting. He asked me to fill the complain form, and assured that indigo will take this on priority and make an exception in this case as it was really a case of mishandling. I even wanted to leave the bag at the airport, but the staff assured that indigo will surely take an action and I should take my bag along. On this assurance, I brought the bag, however, again to my dissatisfaction, nothing has happened since then. Looking forward to hear from you at the earliest.

Regards,
Anushree Kanodia
[protected]
Anu.[protected]@gmail.com