[Resolved]  Indigo Airlines — misheld of my baggage

Address:Krishna, Andhra Pradesh, 520004

Respected sir, (Indigo Airlines Baggage Dept.)

My PNR no : DZBNDW
Date of journey : 09/11/2019
Flight no : 6E-308 from HYDERABAD to DELHI . from DELHI to GUWAHATI
Name of passenger : VISWANADHA SRINIVASA RAO EMMADISETTY

I am trying to bring you notice that I have faced so many difficulties while travelling along with my baggage.
Actually we were on Board on 9th Nov'2019 from Hyderabad to Delhi yesterday at 03:50 flight. While in Baggage Checking One of my bag got struck over there because of the presence of a Power Bank found in the bag, which is kept by mistake in that. so that Security staff didn't allow my bag to check in . for that they informed me to take this flight and reach your destination there u can collect your bag, by the next flight we will arrange your baggage to reach guwahati. So i agreed for that and took flight. I reached my destination at 04.35, and i went to baggage counter to collect my Bag, but my bag was not there . I immediately visited indigo counter and lodged a complaint regarding to resend back my Bag to Vijayawada Airport. My journey was done and I'm back to home town also. But till now I didn't receive my Baggage not even a call regarding that. so that myself i had your customer care staff number of times and again raised a complaint but no one responded properly

So,
Kindly please do it as a needful, & send my Baggage ASAP to Updated location (Vijayawada Airport)
Thanking you,
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Dec 29, 2019
Complaint marked as Resolved 
IndiGo customer support has been notified about the posted complaint.
Verified Support
Nov 21, 2019
IndiGo Customer Care's response
Hi Sajid,

We are sorry for the experience. As checked, our baggage team is trying there best to reunite you with your baggage and will contact you soon.

Regards,
Team IndiGo
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