[Resolved] Indigo Airlines — misheld of my baggage | |||
Respected sir, (Indigo Airlines Baggage Dept.) My PNR no : DZBNDW Date of journey : 09/11/2019 Flight no : 6E-308 from HYDERABAD to DELHI . from DELHI to GUWAHATI Name of passenger : VISWANADHA SRINIVASA RAO EMMADISETTY I am trying to bring you notice that I have faced so many difficulties while travelling along with my baggage. Actually we were on Board on 9th Nov'2019 from Hyderabad to Delhi yesterday at 03:50 flight. While in Baggage Checking One of my bag got struck over there because of the presence of a Power Bank found in the bag, which is kept by mistake in that. so that Security staff didn't allow my bag to check in . for that they informed me to take this flight and reach your destination there u can collect your bag, by the next flight we will arrange your baggage to reach guwahati. So i agreed for that and took flight. I reached my destination at 04.35, and i went to baggage counter to collect my Bag, but my bag was not there . I immediately visited indigo counter and lodged a complaint regarding to resend back my Bag to Vijayawada Airport. My journey was done and I'm back to home town also. But till now I didn't receive my Baggage not even a call regarding that. so that myself i had your customer care staff number of times and again raised a complaint but no one responded properly So, Kindly please do it as a needful, & send my Baggage ASAP to Updated location (Vijayawada Airport) Thanking you, Was this information helpful? | |||
Dec 29, 2019 Complaint marked as Resolved IndiGo customer support has been notified about the posted complaint. Verified Support Nov 21, 2019 IndiGo Customer Care's response Hi Sajid, We are sorry for the experience. As checked, our baggage team is trying there best to reunite you with your baggage and will contact you soon. Regards, Team IndiGo | |||
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