Indigo Airlines — No help from Customer care about money refund

Address:	Bangalore, Karnataka, 560100
Website:	www.goindigo.in

Hi,
I tried booking a round trip ticket from BLR-CCU on Sept 7th. Ticket wasn't done and money was deducted. I tried contacting the customer care and never got any useful help from their side. No body was ready to lodge this complain and never received any updates about my transaction/refund. Everytime I called I was asked each and every detail which was very time consuming and irritating. Is this the customer friendly service being provided ?? I was notified through the mail that by quoting the reference id, I ll be able to track my refund status through customer care, but it never happened.
None of your customer care executives could take it properly. Very disappointed.
My reference id for booking is : 3612f3d199c[protected]
Refund has still not been done. Its 9 days now. This was never expected from Indigo customer care.
Email id: [protected]@gmail.com