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Indigo Airlines — non refund of booked flight ticket

I have booked the tickets for my younger brothers marriage through make my trip on indigo airlines (Reference pnr:ag9grc, booking id: nf[protected]), but since airlines are only providing credit shell options, but these will not help in the current pandemic situations. I have enquired through mail but the travel agents claim airlines are not offering the refund.

Please help in this matter to refund my amount to the source account.

Regards
Viveksamuel i
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