[Resolved] Indigo Airlines — non refund of ticket amount

spskrna

from Bengaluru, Karnataka

Address:	560068
Website:	GOIBIBO and GOINDIGO

I booked a ticket for flight no 6e787 to fly from patna to bangalore on 18th may 2018 and pnr no is uf6f7g. Ticket was purchased from goibibo vide booking id n6euf6f7g on 2nd may 2018.
I cancelled the flight 4 days in advance and was informed by you that refundable amount of around rs 3400.00 will be refunded to me by agent i. E. Goibibo.
I have made several attempts to get my money but in vain.
When shall i get my amount?

Was this information helpful?

No (0)

Yes (0)

Sep 14, 2018

Complaint marked as Resolved

IndiGo customer support has been notified about the posted complaint.

Verified Support

Aug 10, 2018

IndiGo Customer Care's response Hi Satyendra,

We understand your concern and would like to inform you that refund has been processed in the travel agency account used while making the booking. Kindly get in touch with the respective travel portal to claim the refund.

Regards,
IndiGo Team

Aug 11, 2018

Updated by spskrna The travel agency does nor respond at all. Let them refund and inform me.

Verified Support

Aug 13, 2018

IndiGo Customer Care's response Hi Satyendra,

We have refunded the amount on 15th May 2018 and highlighted the issue with the concerned travel agency to provide the necessary refund to you.

Regards,
IndiGo Team