[Resolved] Indigo Airlines — not getting refund | |
I have booked my flight with the name of mrs jaya srivastava from lucknow to bangalore with booking id ne[protected] but flight has been rescheduled from ur end flight no 6e - 866/506 with pnr kf952q.. But rescheduled of flight costing 19000/-. But i booked my flight with higher cost. The difference in has not been still credited to my account.. I manage all the difficulty whatever i face in changing my flight with 3 small kids... I make my request on make my trip also they reply to contact with you.. Kindly grant my refund as soon as possible... Was this information helpful? | |
Apr 21, 2018 Complaint marked as Resolved IndiGo customer support has been notified about the posted complaint. Verified Support Mar 21, 2018 IndiGo Customer Care's response Hi Jaya, We sincerely apologize for the inconvenience caused to you due to change in flight time from Lucknow to Bengaluru connecting in Kolkata on 2nd March 2018. We know that change in the flight time isn’t a pleasing experience and assures you best of our efforts to eliminate and minimize the causes of changes. However, our operations depend upon various external factor. As flight timing is changed we have offered you the option to choose a refund or re-booking onto an alternative IndiGo flight subject to availability at no additional cost. As checked, you have opted for an alternate flight. Hence, we are unable to process any refund in this regards and are hopeful that you will understand the need for our policies and see this matter in the right spirit. We look forward to serving you on board soon. Regards, IndiGo Team | |
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