Indigo Airlines — not providing the refund for my cancelled flight due to lockdown

Indigo Airlines — not providing the refund for my cancelled flight due to lockdown

M MeenakshiThakur

Hi, this is with regards to cancellation of indigo flight of our booking from mumbai to goa (To &fro), due to current lockdown until 14 april. The indigo team has refused to give refund for my cancelled tickets of 9 april and 12 april and instead providing credit shell which has to be used by 30 sep with same passengers. Now in this lockdown situation how can one expects that he /she would be able to take leave again within 5 months period. My tickets details are booking id - nf[protected] pnr - ypcurx & booking id nf[protected] Pnr - chqmsm. Request you to please look into this Was this information helpful? No (0) Yes (0)
IndiGo customer support has been notified about the posted complaint. Mar 27, 2020 Updated by MeenakshiThakur Dear Team, Please look into this, haven't got any response for my refund of cancelled tickets of indigo PNR number- CHQMSM and PNR number -YPCURX
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Pratik Varma

Dear All,

I have booked flights with Indigo for 21st March and now have to cancel the flights first indigo told that they will refund around 20% on my card and remaining with vouchers having validity for 6 months. Now they have even stopped that and told me no vouchers. This Iam talking about 14th''March and today is 17th March.
PNR : LMHYPA

Pratik Varma's reply, Mar 17, 2020

Indigo is telling me to speak to easemytrip and easemytrip is telling me to speak to Indigo simply passing the buck on each other where the customers are suffering because of cancellation charges. The Govt has advised to all travel operators/airlines to refund complete amount to customers and even rescheduling without any charges.
Dont know whom I need to speak to get my refund.

Thanks,
Pratik Varma
[email protected]