[Resolved] Indigo Airlines — Not refunding my airfare booked by indigo airlines

Himani Shali

Address:

Level 1, Tower C, Global Business Park, Mehrauli-Gurgaon Road, Gurgaon – 122 002, Haryana, India.

Respected Sir/ Madam,

I had booked my air tickets via clear trip booking site for indigo airlines 6E 6635 with trip ID[protected] from varanasi to new delhi for 12 of April 2020 with PNR MF9EGV for three passengers namely Ms Himani Shali, Ms Rachna Pandeya and Ms Suman Rani.

I was given a text message from indigo airlines on 31st March 2020 that a flight being cancelled due to covid lockdown we will create a credit shell uptill next year.

Sir looking at current situation. I won't be able to travel for next year as coronavirus has taken a toll on my health and I am in acute depression . Request you to kindly refund my money back to my account. Please find the ticket with a total fare amount of Rs 6, 567/- attached for your kind perusal.

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Aug 10, 2021

Complaint marked as Resolved

IndiGo customer support has been notified about the posted complaint.

Verified Support

Aug 02, 2020

IndiGo Customer Care's response Dear Ms. Shali,

Please know that the amount is refunded in the travel agency account used to make the booking and the amount will be credited within a week. Please connect with them after that to claim your refund.

Regards,
Team IndiGo