[Resolved] Indigo Airlines — not satisfied with refund money

sonu vijay

from Darbhanga, Bihar

Address:

East Singhbhum, Jharkhand, 831004

This is to inform you that i have booked flight ticket on 09.07.2018 from ranchi to delhi booking id- [protected] and return flight booking id - [protected], through PAYTM and i have cancelled the ticket on same day due to some reason but the refund amount is credited in account for the rupees of - 2512/- only i am not satisfied with refund money and will never book ticket on indigo in future.

Regards,
Vijay Murthy
[protected]

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Aug 25, 2018

Complaint marked as Resolved

IndiGo customer support has been notified about the posted complaint.

Verified Support

Jul 25, 2018

IndiGo Customer Care's response Hi Sonu,

We understand your concern. We would like to inform you that cancellation policy is designed in a way so as to give our customers the freedom to cancel their travel plans according to their own convenience, exigencies can occur at any point of time. Therefore, we allow our passengers the flexibility to cancel or reschedule a reservation up to 2 hours prior to the scheduled departure time for domestic flights. We hope you will understand the need for our policies and we request you to adhere to the same.

Regards,
IndiGo Team