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[Resolved]  Indigo Airlines — payment refund

I ajay singh tried to book tickets for delhi to port blair and return on[protected] on indigo website. I did the payment through canara bank net banking. I got my money deducted and the booking didnt go through.

Indigo transaction id : 7e79151c[protected]
Amount debited : 44294 inr
Date :[protected] around 1.30 pm
Passenger names - ajay singh & neha pathania
Booking ref. No. Rg7tnc
Payment mode - net banking
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Dec 15, 2019
Complaint marked as Resolved 
IndiGo customer support has been notified about the posted complaint.
Verified Support
Nov 14, 2019
IndiGo Customer Care's response Hi Ajay,

We believe that our customer relations team has addressed the concern.

Regards,
Team IndiGo
Complaint comments 
2 Comments

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Comments

Indigo airways has charged me 800 for luggage overloading but it has shown in my ticket that luggage limit should be 15 kg but they have charged me for 12.5 kg only saying that its overloaded. They have charged me 800 rupees in cash. I need my refund in my account in my base account.
Reply
IndiGo Customer Care's response, Nov 18, 2019
Verified Support
Hi Sweta,

We are sorry to hear that you feel this way. Based on our records, you were carrying checked-in baggage of 17 kg which is 2 kg more than the standard baggage allowance. Hence our staff requested for extra baggage charges INR 400 per kg. Hope this clarifies.

Regards,
Team IndIGo
As our flight was at 9:45am we entered the terminal before one hour because of heavy traffic. Indigo staff refused to give the boarding pass. They charged extra 5k for tickets.
This is not the right way to communicate. All this timing problem should be intimated early.
Give me the solution
Reply
IndiGo Customer Care's response, Nov 18, 2019
Verified Support
Hi Jabili,

We are sorry to know that. Kindly share your PNR via private message so we may look into it.

Regards,
Team IndiGo

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