[Resolved]  Indigo Airlines — pnr-sern8z cancellation and refund based on medical grounds

Website:

Goindigo.in

I have booked flight tickets to delhi from bangkok with booking id sern8z. But due to medical reasons i would not be able to travel bangkok.

My wife is 6 weeks pregnant and she had early miscarriage in her last pregnancy, also, she is having a large cyst in her right ovary due to which doctor has strictly advised no jerky travels for whatsoever reason. Also, there is supportive treatment going for which she has to take regular injections and supportive drugs under doctor's supervision which would not be possible otherwise. She is currently in hospital due to bleeding and suppository treatment. As this is an international trip and it would involve a lot of exertion for her so we have planned to cancel our trip..

I was able to get full refund for my flights booked through spicejet to bangkok. Not sure why indigo cant hear it as this is a genuine request.

Customer care straight forward said a no on waiver off cancellation fee. Very dejected to see this inhumane behaviour of indigo