[Resolved] Indigo Airlines — poor helping service

[Resolved] Indigo Airlines — poor helping service

V Vicviji from Coimbatore, Tamil Nadu

I missed my flight today which was on 3:20 indigo 6e-411 just because i was 15 minutes late i reached at check in counter at 2:40 as i was stuck in the traffic i told the attendant about my problems bt no help provided to me not even a single solution they directly told sorry sir nothing can happen now and just because of this # i will miss my exams which is tommorow morning and my money is also wasted as i am a student so i think they must help students just because of not getting help i suffered a lot. Didn't expected this from your airline service. Very bad service Was this information helpful? No (0) Yes (0)
Apr 19, 2018 Complaint marked as Resolved IndiGo customer support has been notified about the posted complaint. Mar 18, 2018 Updated by Vicviji I told them that I am having my final semester exam Tommorow so please help me I was in check im counter at 2:40 and the flight was on 3:20 but I didn't got any help and I missed my flight hope you will go through this n help me out Verified Support Mar 19, 2018 IndiGo Customer Care's response Hi, We understand that you were unable to board flight 6E-411. As per our policy, check-in counters closes 45 mins prior to scheduled departure time. Our staff has no reason to deny boarding to passengers who report on-time. In fact, they try to accommodate passengers who report marginally late. As checked, late reporting was the only reason, our staff was unable to accept you for the flight. Also, we advise our passengers to reach the airport 2 hrs prior to the scheduled departure to avoid any last min hassle. We are hopeful that you will understand the need for our policies and see this matter in the right spirit. Regards, IndiGo Team
Add a Comment	Share
Submit Close