[Resolved]  Indigo Airlines — purposely denied me entry to aboard - felt frustrated, embarrassed, cheated

Address:

New Delhi, Delhi, 110045

I am wesley titus, a regular customer of indigo.

I was about to fly from delhi to chennai dated 10th jan 2018
Pnr: w9ndmv
Flt no: 6e 606
Boarding pass attached. Please find it.

Incident:-
A) i had boarding pass through web-check-in.
B) departure time was 7:15, i was at the counter by 6:45 am. I need to collect the boarding pass with gate number. The soft copies doesn't print the gate no.
C) the staff told me "you have to go to h series" and then he left without guiding me. He knows i am late. (I don't know what is h series, i never been there)
D) i need carry my luggage once again to find an indigo staff in uniform ask of h series. He guided me. There were few long queues. I didn't have time to wait. I excused myself with passengers to go to the counter staff.
E) i made a mistake - i told "i am going to my sister's wedding. Please let me catch the flight" she said she can't help me. She called another person. I said to him the same thing. "i am going to my sister's wedding. Please let me catch the flight"
F) he said i am sorry. I was angry. I had to request him. I told him 'let me talk to some other senior staff. Please give me the pass i can rush in now. I have 25 minutes more"he dialled from his phone and gave me negative reply.
G) i suspect since i told i told i am going to my sister's wedding, staff thought anyway i have to go. So he took advantage of my situation. Instead of helping me in my emergency, they reacted negatively.
H) he told you can take the next flight and then he left. I had to request him again, since i have already checked-in, please help me. But he said"i have already given my reply, please take the next flight"
They could have let me in with a warning. I felt angry, frustrated, helpless and felt cheated
I) i asked the counter staff about the next told me i have to extra rs.8500/- to book the next flight. (I felt it was expensive and unfair)
J) i asked whether i can pay the money during my return journey (I had round trip with the indigo itself). She said without payment i can't do anything.
K) so i had to arrange money from my father. At one point when i was enquiring the staff hurried me that i may even miss the second flight. (It was like pouring boiled oil on my wounds!!)
L) i told her it's expensive. Then she asked other staff (Same person who denied my entry), i replied something to her. Then she said, i have to pay rs.5564/-
M) so with the pain, i paid (If you reading this, it may be a small amount of money for you, but for me at that time, it's huge. Hope you understand the value of one penny)
N) and during boarding, i was stopped by an alert at the gates. The staff told me my check-in bag does have my prohibited material (Oh my god another struggle!!!)
O) so she had to take to godown, where i found it was my power bank. They said they can't permit me with power bank.
They check-in luggage staff didn't ask me anything before taking my luggage. I requested them,"i need power bank. I had to travel from chennai to hometown and i have a meeting. I need it. I thought we should not keep it handbag" they didn't listen. They took the power bank. They could have given it to the staff to put it in my handbag and advice with a warning. As they can see, it is not attached to any exploding device. It's plain power bank.

I hope you understand what i am saying?
We are here help people in their distress, not to take advantage of their situations. The bad treatment is still in my heart even after few months. That's why i am writing to you to seek resolution.

Complaints
A) i have already checked-in. How can they deny me entry, when i am present well before the departure.
B) the helpless attitude of staff at the counter
C) purposely taking advantage of the situation of the passenger
D) frustration and embarrassment
E) arbitrary fee for next flight if the present flight is missed.

Retribution:-

You please decide!!

I want to tell you what happened in chennai airport:- (Same service provider:- indigo) during my return journey

A) at the counter, the staff read out the list of prohibited material

B) i had carried some spices - 10 bottles - the staff told i can't carry it with my handbag. It's not allowed. You have to keep them in check-in luggage. But i don't have another bag to keep them. She asked me to approach another staff. She understood my need. Ran to carry an empty carton put all the spices and tapped thoroughly and sealed it with indigo labels.

C) in this mess, i forgot where i had kept the boarding pass. I searched in the handbag for a while, but in vain. So i had to gain to the counter to explain the situation, the staff kept me calm and issued another boarding pass.

I felt so thankful and blessed that morning.

What if above 3 incidents happened in delhi indigo?

Resolution/retribution:- you please decide!!

Thanks
Titus