[Resolved] Indigo Airlines — refund | |
I had booked my journey to hubli and back (4 adults & 2 children). On 26th july we travelled to hubli as per schedule. On 27th when we wanted to return i realised that i had wrongly booked for august 27th. But i did not realise the same as your office had allowed me to web check one month early. Your officials told me that as the check in is done the tickets can not be cancelled. I had to travel by taxi along with my family. My point is how can your website allow check in one month in advance???. If it was denied we would have known our mistake before onward journey. We had to undergo trauma, with 2 small children. At this juncture, i hope you will refund the ticket amount. Kindly do the needful at the earliest. Make my trip invoice: nf[protected] Pnr gyum5c Was this information helpful? | |
Sep 25, 2018 Complaint marked as Resolved IndiGo customer support has been notified about the posted complaint. Verified Support Aug 22, 2018 IndiGo Customer Care's response Hi Geetha, We understand your concern and would like to inform you that cancellation policy is designed in a way so as to give our customers the freedom to cancel their travel plans according to their own convenience, exigencies can occur at any point of time. Therefore, we allow our passengers the flexibility to cancel or reschedule a reservation up to 2 hours prior to the scheduled departure time. Also, if the same could have been shared with us in stipulated time period then we would have been offered you refund for the reservation for an alternate desired booking. Now, you may visit IndiGo’s official website or contact our call centre at [protected] to undo check-in and cancel the booking with applicable charges. Regards, IndiGo Team | |
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