Indigo Airlines — Refund not received

Address:	Mumbai City, Maharashtra, 400093
Website:	www.goindigo.in

On 6 Sep 2016, I had to book return tickets from Mumbai to Jaipur from Makemytrip but by mistake I booked for Delhi to Jaipur (both tickets were of Indigo). PNR for Delhi to Jaipur (round trip) was JYQFUJ.

I called your customer care team and asked for guidance. They told me to book correct ticket within half hour with Indigo only then the whole amount will be refunded. So I booked the correct tickets on the spot from Mumbai to Jaipur(round trip). PNR was PDLSRQ. All the details I shared with Customer care team and so they cancelled my booking for Delhi to jaipur.

As told by customer care team, full amount was to be refunded in next 48 hours. Its been 8 days, I have not received the refund.

It has been very bad experience, Indigo has always been my preferred airline but because of such experience next time i have to think before booking Indigo flight.