[Resolved]  Indigo Airlines — Refund Not Received

REF[protected]
Complaint against M/s. Travolook. regarding my refund awaited for INR 7311 since last 30 days against their cancellation REF[protected] dt 19 FEB '21 . Sir, In reference to above, it may be informed that I had searched on website on dated19/2/021 for my flight booking from DEL – SRINAGAR rS.7311- were paid by me on Travel Look agency website thro' HDFC Net banking. However, the same was cancelled by Travel Look with reason of fare expiration by Indigo vide travolook REF[protected] . In this regard, it may be informed that refund for the same is still awaited even one month. I have already sent 13 reminders to Travel Look at their customer support email mentioned below. Each time they have acknowledged that the refund will be processed for payment within 7-10 days. view of above, you are kindly requested to intervene and resolve the issue regarding my refund of Rs, 7311/- only. Regards,
KAPIL SETHI[protected]
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Aug 12, 2021
Complaint marked as Resolved 
IndiGo customer support has been notified about the posted complaint.
Verified Support
Mar 16, 2021
IndiGo Customer Care's response
Sir,

We are sad to hear about this. You may confirm the six characters alpha numeric Booking Code (PNR) so we may take a closer look into it. Alternatively, share the same details over email on customer.[protected]@goindigo.in or connect with us on[protected] / 6173838 so one of our representatives check and advise.

Regards
Team IndiGo
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