[Resolved]  Indigo Airlines — refund not yet paid in full after 3 months

Address:

413 c wing, hilton towers, sher e punjab area, andheri east, mumbai, Mumbai City, Maharashtra, 400093

Hi am shreya kothari. me and my husband were to travel to jaipur on 6/12/18 on flight noG8 390 starting from mumbai at 10.50am as we reached airport on time at 9, i had done webcheckin. we were told that flight was prepone to 8.00am. we were not informed by any means to us either call or msg. then they make excuses that they had called on my husband number and have recording of talking with him. when we asked them to show us the recording they didnt. we never got any call from indigo about change of schedule. manager of indigo at counter immediately agreed to refund us the money and made us filled the refund form. on same day same time, we booked another ticket for evening flight to jaipur which costed us more and our work got disrupted with losses along. today it will be 6months and yet we havent received our refund money. such a reputed flight company and yet behaving like a beggar of not refunding... attaching photo proofs of the complain letter and manager on this process.