Indigo Airlines — Refund of Rs. 6189 + Rs. 14000/-, for declining boarding in Indigo Flight No. 6E 861 on 19.12.2016 | |||||
I Miss Olivia Dasgupta, booked an indigo ticket on 03.12.2016 at 16.45 hrs for Delhi to Agartala via Kolkata for 19.12.2016 amounting of Rs. 6189/-. Booking Reference Z7SD2F. I have reported and got my boarding card and accordingly after security check while I was going board the bus in the Gate No. 10B of Delhi Airport, security personnel told me that I have luggage problem. I rushed and contacted the security personnel of Indigo. They raised the point that I was carrying a portable mobile charger inside my luggage and I was held up there for security reason and did not allow me to avail my flight even after it was removed from my bag. I am a 2nd year Medical Student of Lady Hardinge Medical College and a frequent flier of Indigo Airlines. Today I was carrying a wheel chair with me for my mother who needed it urgently today post 12 pm. I was held in the Delhi Airport and nor did they accommodate me in any other connecting flight to Agartala. I booked another ticket with Rs. 10000/- just to travel to Kolkata from Delhi and around Rs. 3941/- to travel from Kolkata to Agartala. Hence, in total around Rs. 14000/- was spent and I lost the whole day, which hampered my suffering mother because of non availability of wheel chair. So I think a strong action should be taken against them (indigo personnel) and refund of Rs. 6189 + Rs. 14000/- should be initiated immediately. This type of harassment to a single female passenger at 06.00 am in the morning is not acceptable from Indigo Authority in the City of Delhi. If I do not get my refund from the Indigo authority, I will be compelled to go to the Consumers Court for necessary action. Was this information helpful? | |||||
1 Comment | |||||
Comments
Same thing happened with me also on the flight from Bangalore to Raipur where they denied me boarding and let my 8 month pregnant wife to travel alone. These people need to be taught some lesson on behaviour
Reply
53%
Complaints
5608
Pending
14
Resolved
2885
View all 5608 IndiGo reviews & complaints
+91 12 4435 2500
Level 1, Tower C, Global Business Park, Mehrauli-Gurgaon Road, Gurgaon, Haryana, India - 122002
View all IndiGo contact information