[Resolved] Indigo Airlines — refund related issue

Anand Poudel

from Ambala, Haryana

Address:

New Delhi, Delhi, 110019

I have booked a ticket from Indore to Delhi and travel plan was for 6th July 2018, also ticket was booked via Make my trip website. However due to some changes in travel plan I had cancelled the ticket on 18th of June and ticket was booked on 13th of June..
As per the cancellation policy of Indigo if we cancel the ticket before 2 hrs of scehedule departure then the deduction amount would be Rs 3000/- but in my case I have cancelled the ticket before 14 days and still the Cancellation charges are approx Rs 2600/- I have also received an e-mail regarding the same for refund amount. My ticket information is given below:

Booking reference No—FI9LHK
Please contact ASAP
Regards
Neeta Poudel
[protected]

Was this information helpful?

No (0)

Yes (0)

Jul 24, 2018

Complaint marked as Resolved

IndiGo customer support has been notified about the posted complaint.

Jun 23, 2018

Updated by Anand Poudel Booking reference no FI9LHK

Verified Support

Jun 23, 2018

IndiGo Customer Care's response Hi Anand,

As per policy, cancellation charges is INR 3000 or base fare plus fuel surcharge whichever is less are applicable. We would like to inform you that cancellation policy is designed in a way so as to give our customers the freedom to cancel their travel plans according to their own convenience. Therefore, we allow our passengers the flexibility to cancel or reschedule a reservation up to 2 hours prior to the scheduled departure time. Further, you may get in touch with the respective travel portal to claim the refund.

Regards,
IndiGo Team