[Resolved] Indigo Airlines — Refused boarding after issuing boarding pass. | |||
I have booked an air ticket in Indigo Airlines from Delhi to Ranchi for 28th September 2014(PNR:G9WGFQ). I also made web check-in two days prior to my journey date and got the printed boarding pass with seat number 9A. Flight departure time was 6.45am and the boarding time was 6.00am. My luggage was exceeded the allowance of Indigo airlines that is exceeded 15kg and so airline staff asked me to pay the extra baggage charge after issuing me the boarding pass. I went to another counter to pay the extra baggage charge but the staff on that counter told me to wait for some time as the system was slow and I was standing 2nd on the queue. Airline staff spent 30 minutes to take my payment for extra baggage and the time was 6.15 and when I have got the clearance for boarding. In the mean time airline authority told me that the boarding gate is closed and they did not allow me to board and travel even after I have got the boarding pass. But this delay made only by the Indigo Airline for which I missed the flight. Airline authority refused to refund the airfare of Rs.5915 and again I booked another ticket (PNR: U1KUSB) for next Indigo flight from Delhi to Kolkata for Rs.16832 as Delhi to Ranchi flight was not available on the same day on 28th September 2014. Indigo airlines is responsible for this loss of my important time and money(Rs.16832). So I need full refund of the air fare of Rs. 16832/- with the compensation for losing my important assignment due to the mistake of the airline to refused me boarding even after issuing me boarding pass. Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved IndiGo customer support has been notified about the posted complaint. | |||
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I had an important assignment in Jamshedpur on the same day on 28th September 2014 which I have failed to attend and also I lost my Rs. 16832/- to get another air ticket for next flight.
So I seek the full refund of the amount of Rs. 16832.00 which I have paid for the next flight after refusal of boarding by Indigo airline and also compensation as because I was failed to reach my destination in time to complete my important assignment.