[Resolved] Indigo Airlines — repetition of delayed flight

DruPhotawala

Address:

13 Picnic Park Bh Navyug College Rander Road, 395009

Over the course of 1 month (Jan 2019), i and my family travelled to delhi on multiple occasions. Each time we travelled, we bought high priced tickets so that we can value our travel time over cheaper tickets. However, almost every single time, me and my family found ourselves having to wait hours at the airport due to delayed flights.in fact, the delays were no less than 3-6 hours. That said, i request that i be reimbursed or compensated for the troubles. Fyi, i could have got cheaper tickets had a chosen a flight with timing similar to when my flight actually took off (After all the delays).

Btw, i already reached out to the airlines over this issue. Unfortunately, they being the arrogant company that they are, either refused to compensate or their terms were almost impossible to accept. Below are details of two such flights for your reference.

Passanger: dhruvesh photawala
Confirmation #: kmv1kr
Flight date: 31 jan 2019
Flight #: indigo 6e-2065

Passenger: herris photawala
Confirmation #: fbbqft
Flight date: 21 jan 2019
Flight #: indigo sg-8473

I would like to clarify this again - the two flight mentioned above as just an example. Almost all of our flights were delayed by long wait time. Btw, i did an extensive research on airlines customer service behavior and weather check - apparently, the flight were delayed due to airlines mismanagement; however, the airlines customer service agent likes to blame it on weather, given that it takes them off all liabilities. Just think about it this way - how is it possible that weather delayed each and every flight i and my family took over the course of one month? Anyways, i urge that you google the track record of the flight and see it for yourself - you will find that this particularly high priced flight is delayed almost every day. Its seems like the airlines are ripping off passenger with false hope even after knowing that they can't deliver on them (Its like a fraud scheme).

Was this information helpful?

No (0)

Yes (0)

Apr 13, 2019

Complaint marked as Resolved

IndiGo customer support has been notified about the posted complaint.

Verified Support

Feb 28, 2019

IndiGo Customer Care's response Hi Dhruvesh,

We understand how delays can impact our customers and we will endeavour to adhere to published schedules in effect on the date of travel. However, we would like to state that our operations are dependent on various factors which determine our on-time performance. Further, we regret to inform you that we won’t be able to advise otherwise from what has been shared in the email.

Regards,
Team IndiGo

Feb 28, 2019

Updated by DruPhotawala My message includes exact details on two of the flight and yet you mention that it's not enough to research what exactly was the issue. I thought we live in a technologically advances world; that has all the Air Traffic data for last several years. Anyways, all I care about is my compensation - I need the airlines to compensate me for the high ticket prices they charged me. Given that they weren't able to deliver on them (the flight never took off on time), they owe me a huge portion of my ticket price. I will wait on your offer.

Verified Support

Mar 06, 2019

IndiGo Customer Care's response Hi Dhruvesh,

We are sorry for your experience but as checked, you're in touch with our Customer Relations team. Hence, we would request you to please write to the same email id in case you need any further assistance.

Regards,
Team IndiGo

Mar 06, 2019

Updated by DruPhotawala I did try and connect with your Customer Relations team prior to coming down this route. Unfortunately, there are not helpful - They keep sending me the same drafted email again and again. Exchanging message with them has been complete waste of my time and therefore I don't intend to do it any further.

That said, either have someone else contact me (via email) with better service or I would have no choice but to go a step further and file a lawsuit against the company, using the documentation that I currently hold (flight records with daily delays, ticket pricing of non delayed flights vs delayed flights, money spent by my personally, substantial evidence suggesting fraud/deceiving attitude, etc).

Let me know what works best for you and we will go that route. I don't want to keep devoting my time toward such low integrity airlines; who is more interested in harassing its customer rather than offering them service worth their money.

Verified Support

Mar 11, 2019

IndiGo Customer Care's response Hi Dhruvesh,

We are sorry to have disappointed you. Please be assured that our Customer Relations representative has tried to assist you to the best of capabilities. We look forward to your understanding.

Regards,
Team IndiGo

Mar 13, 2019

Updated by DruPhotawala what sort o[censored]nderstanding are you looking from my side? an understanding that you made a mistake and that I should do nothing about it even when I paid you hefty airfares?