[Resolved] Indigo Airlines — requesting indigo regarding my flight from mumbai to chennai | pnr: mkw99r| 6e459 indigo | trip id [protected] | |||
Hi, More then a month ago I Utkarsh Pandey had booked a flight PNR: MKW99R| 6E459 IndiGo from Mumbai to Chennai which was scheduled on date 15/07/2018. I was supposed to travel from Varanasi to Mumbai today itself by train and after that, I was expecting to continue my journey from Mumbai to Chennai but all of a sudden I fell ill and my condition is not improving. Due to continuous vomiting, high fever and lose motion I am unable to travel also the doctor recommended me complete bed rest for a few days. Due to this, I won't be able to reach on 15 July at the scheduled time, so I have to cancel my flight. I have already spoken to indigo customer care and they have shown a full support and cooperation so far during my tough time. I am just a student and belong to a poor middle-class family hence I won't be able to bear high cancellation charge by the indigo airline. So I request the Indigo team to cancel my flight and initiate a refund which I spend during my previous booking.so that I can utilize this to book my flight back once I recover. I am attaching doctor receipt also for your reference and justify my plight. Hoping for full support and cooperation from the Indigo team and better customer experience. Best Regards, Utkarsh Pandey Was this information helpful? | |||
Aug 17, 2018 Complaint marked as Resolved IndiGo customer support has been notified about the posted complaint. Verified Support Jul 17, 2018 IndiGo Customer Care's response Hi Utkarsh, We wish you a speedy recovery from your illness and believe that our customer relations team is in touch with you in regards to the raised concern. Please be rest assured that we always remain committed to assist our passengers in the best possible manner. Regards, IndiGo Team | |||
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