[Resolved]  Indigo Airlines — security check & huge cancellation charges

Hi, we have a bad experience on 31st dec 2017 in mumbai domestic airport. We r staying in panvel and on that day after travelling 1.30 hrs., we reached mumbai airport at 5.30 am to send my father in law shri. Neelakantan elayath, 85 yrs and smt. Shanta n elayath, 77 yrs to cochin, kerala. Scheduled time of flight was 7.30 am via bangalore. I booked the ticket through yatra.com under their booking ref.[protected]Indigo pnr no. Zjehsx) and spent a total of rs.11486/-. The passengers were not able to walk towards flight due to their old age and hence they were carried in wheel chair on my request. But on security check at the entrance, they were not allowed to go, on the ground that they were carrying only xerox copies of photo identity cards. To my request that they were on wheel chairs and may allow to travel with the xerox copies, security personnel were insisting on for the originals and refused my request. Hence, we were forced to come back and informed of the same to indigo airlines for cancellation and refund of the amount at the airport counter as well as over phone. To which, they flatly refused and informed that i will get only rs.389/- as "no show taxes" amount, thereby i had to incur huge loss of rs.11, 097/- looted by indigo. The same passengers came from cochin to mumbai on 9th november by the same airline and allowed to travel with the same photo copies of photo identity cards from cochin airport. Instead of helping these senior citizens, they were refused to travel by the security personnel and the poor disabled old gays forced to come all the way back.

Looking into the matter, indigo must have to consider for reimbursement of reasonable amount towards which indigo have refunded only rs.389.00 and taken away the whole balance amount which is unfair.

Narayanan kutty.