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[Resolved]  Indigo Airlines — short of refund

Dear sirs
We should get full refund as flight was cancelled by indigo.
N venkatakrishnan

On sun 25 mar, 2018, 10:39 indigo, wrote:
Booking reference: ql1b2b
Status date of booking
Cancelled 19mar18
Indigo passenger (S)
1. Mr venkatakrishnan narasimhan 2. Mrs yasoda venkatakrishnan
Refund information:
• for bookings made through travel agent:
• it is processed immediately upon cancellation, please contact the travel agent for the refund.
• for bookings made directly through indigo:
• if your booking was cancelled online on the indigo website and you have opted for a refund, the balance amount will be credited to your credit/ debit card or bank account in 5 to 7 working days.
• if your booking was cancelled online on the indigo website / call center / airport and you have opted for a reservations credit shell, you can use the available amount for future indigo bookings within one year by contacting our call center or through our airport ticketing counters.
• if your booking was made and cancelled using your indigo website log in account, then the reservations credit will reflect in your registered log in account only. You can use this credit to make future reservations by logging in to your indigo account or by calling our 24x7 call center.
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Price summary
Total deductions inr 8, 822.00
Refund amount inr 2, 786.00
Personal contact information
Home phone : 91*[protected]
Email : [protected]
Interglobe aviation ltd. (Indigo), global business park, gurgaon, haryana, india. Call[protected] or +91 [protected]
Complaint marked as Resolved Apr 26, 2018

Complaint Status

[Mar 26, 2018] IndiGo customer support has been notified about the posted complaint.
Verified Support
IndiGo Customer Care's response Mar 26, 2018 Hi Venkatakrishnan,

As checked, we have initiated full refund under booking reference number QL1B2B, in the same travel agency account used for making the booking and will reflect in 24-48 hrs. We request you to get in touch with the concerned travel agency to claim the refund.

IndiGo Team
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