[Resolved] Indigo Airlines — some items missing inside the baggage

Ravzin

from Bengaluru, Karnataka

Address:

Bangalore Urban, Karnataka, 560085

Hi.. I travelled from dubai to cochi on 21st nov night 10 30pm flight number 6e 68 and i was having a domestic flight from cochi to bangalore on 22nd nov 5 30am flight number 6e 521. When i came back to my home and i found that there was some missing things inside my baggage which i purchased those things from dubai... I really felt upset after knowing that these items were missing from my baggage. Would really appreciate if this issue is resolved at earliest as possible.

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Apr 4, 2018

Complaint marked as Resolved

Verified Support

Feb 23, 2018

IndiGo Customer Care's response Hi Ravzin,

We regret this experience. As checked with our team, this case is not reported at our arrival customer service desk. As per policy, all cases of mishandled bag needs to be reported at the destination airport so we can investigate further.

Regards,
IndiGo Team

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Comments

Cox & Kings India Customer Care

from Mumbai, Maharashtra

Dear Mr. Ravzin,

Greetings from Cox and Kings Limited!!!

This is with reference to your feedback posted on Consumer complaint forum.

It is very unfortunate to note that you have lost some things inside your baggage on your domestic flight 6E 521 from Cochi to Bangalore on the 22nd November 2017.
We would like to state that, in cases of theft from your baggage, one needs to contact the airline immediately and report the incident with flight details so that airline can verify the same and help you further.
Therefore, we request you to kindly get in touch with the airline directly.

Thanking You.

Regards,
Customer Service Cell
www.coxandkings.com