[Resolved]  Indigo Airlines — staff behavior at bengaluru airport

Website:

www.goindigo.in

We were supposed to travel from bengaluru to raipur (Flight no.6e - 405) pnr no. Ndl5tc. Our flight departure time was 7:50 am & we checked in on 6:35 am with 3 baggage.. I was traveling with a baby so after using changing room we reached on boarding gate on 7:30am. Staff on gate told us to sit & wait and after 10 minutes when we asked about status of flight she replied that flight departed before time... After happening all these we reached indigo counter. The assistant manager named shreenthu was talking very rudely there... He was showing very bad attitude & saying that ticket is non refundable & u go out of my cabin & decide whether u want to go or not... He even don't know how to talk with a lady. When we said that we never experienced this type of response from indigo staff i[censored]'ll respond like this then we'll never opt indigo, then that manager was saying ok, thank u... We are frequent flyer of indigo... If our luggage has been submitted then obviously we're traveling... You people are taking customers for granted...& charging again a very huge amount from customers.. We paid again 20070 rs after such inconvenience & facing misbehaviour from your staff... Kindly take action against that manager otherwise i'll file a police complaint as we are not traveling free of cost... We're paying for that so for what u people are causing trouble...?