[Resolved] Indigo Airlines — ticket amount not refunded, even not tax amount refunded

SELMORE INDORE

from Raipur, Chhattisgarh

Address:	Indore, Madhya Pradesh, 452002
Website:	www.goindigo.in

Yesterday my Brother had to board flight from Sharjah to Indore, But Due to Some Visa Issue he was stopped not to board the flight, the Ticket was under no Show, i called Indigo person they told Airport Tax Amount Will be refunded fully to you, Tax Amount Was Rs.2667/- but today no amount refunded to me, they are telling that full amount deducted under cancellation.
PNR No.BC97MC
booked by PAYTM APP.
DATE: 04.12.18

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Feb 10, 2019

Complaint marked as Resolved

IndiGo customer support has been notified about the posted complaint.

Verified Support

Dec 06, 2018

IndiGo Customer Care's response Hi,

We are sorry to note the disappointment. We’ll have to connect with our respective departments to get this checked. Please allow us sometime.

Regards,
Team IndiGo

Verified Support

Dec 07, 2018

IndiGo Customer Care's response Hi,

We would like to inform you that the refund towards the No Show taxes has been processed from your end. We request you to contact the travel agency used while making the reservation to claim the refund.

Regards,
Team IndiGo

Dec 25, 2018

Updated by SELMORE INDORE I Have booked Ticket Via PAYTM (Vide PNR No.BC97MC booked by PAYTM APP. )

Following with Paytm from Last 3 Weeks but Not Got Refund.

Regards

Husain

Dec 27, 2018

Updated by SELMORE INDORE any updates???

Verified Support

Jan 04, 2019

IndiGo Customer Care's response HI,

Sorry to keep you waiting. As checked, the refund has been processed in the travel agency account. Since the booking is made through the travel agency, kindly coordinate.

Regards,
Team IndiGo